- The later a defect in production discovered, the more expensive and difficult it is to correct the problem.
- Communication is key: New quality issues shall be discussed in the daily standing meeting, where the problem identifier, the problem tracker and the solution team define next steps, measures and actions for problem resolution.
- For production workers a ‘Quality Alarm’ or ‘Quality Stop’ system is mandatory. The quality stop will be signaled via the ‘Andon Board’ and pages the responsible support team and supervisors.
- The (practical) problem resolution process ensures to define immediate actions, a root cause analysis, a solution including the validation and permanent implementation.
